FAQs
Set Up Guide
Please Watch our easy set up guide to get started on your Peloton
Trouble connecting to the internet
Make sure the time & date is set correctly on the monitor, if that doesn’t work then perform a factory reset. By selecting settings (top right corner), all settings, bike factory reset.
This will not erase your profile or anything important on the bike
Is it a bike or a bike+?
The bike plus has a 180° swivel screen, bigger than the standard model and the letters are in a metal font down the sides of the main frame, whereas standard bike doesn’t have these features and are stickers opposed to metal lettering.
Peloton Bike
Peloton Bike Plus
Is my Peloton Tread part of the recall?
No, all treads available in the UK are NOT part of any recall.
Can I watch YouTube or use the screen for other apps?
You must purchase the Peloton subscription first and then you have access to some other third party applications, such as Netflix, Disney plus (correct at the time of writing)
Do I need the subscription to use my Peloton?
No, it is not essential for you to purchase the subscription straightaway, there are 3 ‘sample classes’ to choose from and a ‘just ride’ which means you can get on the bike/ tread and work at your hearts content.
However to benefit from the full peloton experience, I would recommend getting the subscription.
How often should I get my Peloton Serviced?
Peloton themselves suggest not to book the bike in for a service unless something goes wrong with it. They are designed for home use and are very well made pieces of equipment
What is the warranty policy?
30 days as standard.
*t&c doesn't cover commercial use/if bike is kept outside or in damp conditions.